| Yazarlar (2) |
Dr. Öğr. Üyesi Serhan KARADENİZ
Beykoz Üniversitesi, Türkiye |
Beyza Özkök
Yıldız Teknik Üniversitesi, Türkiye |
| Özet |
| The airport industry is highly competitive and rapidly growing. Airport management must understand passenger experiences and act accordingly. The aim of this study is to analyze customer reviews of European airports with passenger traffic of 20 million or more using natural language processing methods. In this context, 9,607 passenger reviews obtained from Skytrax for 21 airports were examined. As a result of the analyses, a sentiment score ranking was created for the airports, and attempts were made to define the feelings and expectations of the customers. According to the sentiment score ranking, Athens International Airport turned out as the airport with the highest sentiment score in Europe, while London Stansted Airport received the lowest score. News about the first and last ranked airports were examined in the analysis. Inferences were made based on repeated words with frequency analysis, topics … |
| Anahtar Kelimeler |
| Makale Türü | Özgün Makale |
| Makale Alt Türü | SCOPUS dergilerinde yayınlanan tam makale |
| Dergi Adı | Boğaziçi Journal Review of Social |
| Dergi ISSN | 1300-9583 Scopus Dergi |
| Dergi Tarandığı Indeksler | Scopus |
| Makale Dili | İngilizce |
| Basım Tarihi | 01-2024 |
| Cilt No | 38 |
| Sayı | 2 |
| Sayfalar | 47 / 66 |
| DOI Numarası | 10.21773/boun.38.2.1 |
| Makale Linki | http://bujournal.bogazici.edu.tr/?sayfa=5 |
| Atıf Sayıları |
